Privacy Policy
Last Updated: October 6, 2025
1. Introduction
Grasscloth Wallcoverings ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application (the "App").
2. Information We Collect
2.1 Information You Provide
- Contact information (name, email, phone number)
- Company information
- Project details for sample requests
- Shipping addresses
2.2 Information Collected Automatically
- Device Information: Device type, operating system version, unique device identifiers
- App Usage: Features used, time spent in app, interactions
- Favorites: Products you save to your favorites list (stored locally on your device)
- Photos: Wall photos you take using the camera feature (stored locally on your device)
- Crash Reports: Technical data to improve app stability
2.3 Camera & Photo Library
The App requests access to your camera and photo library to allow you to:
- Take photos of your walls for color matching with our wallcoverings
- Save product images to your device
- Share product images with your team
Photos are stored locally on your device and are not uploaded to our servers unless you explicitly share them.
3. How We Use Your Information
We use the information we collect to:
- Process sample requests and orders
- Provide customer support via Zendesk chat
- Improve our App and services
- Send product updates and promotional materials (with your consent)
- Analyze app usage to enhance user experience
- Comply with legal obligations
4. Data Storage
4.1 Local Storage (On Your Device)
The following data is stored only on your device and is not transmitted to our servers:
- Favorites list (products you save)
- Wall photos taken with camera
- App preferences
4.2 Server Storage
The following data is stored on our servers:
- Sample request form submissions
- Contact form inquiries
- Support chat history (via Zendesk)
5. Data Sharing
We do not sell your personal information.
We may share your information with:
- Service Providers:
- Formspree (sample request form processing)
- Zendesk (customer support chat)
- Supabase (product data storage)
- Legal Authorities: When required by law
- Business Transfers: In the event of a merger, acquisition, or sale of assets
6. Third-Party Services
Our App uses the following third-party services:
These services have their own privacy policies governing the use of your information.
7. Push Notifications
With your permission, we may send you push notifications about:
- New product arrivals
- Sample request status updates
- Special offers and promotions
You can disable push notifications at any time in your device settings.
8. Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
9. Your Rights
You have the right to:
- Access: Request a copy of your personal information
- Correction: Correct inaccurate information
- Deletion: Request deletion of your information
- Opt-Out: Unsubscribe from marketing communications
- Data Portability: Request your data in a structured format
To exercise these rights, contact us at info@grassclothwallcoverings.com
10. Children's Privacy
Our App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
11. California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected
- Right to know if personal information is sold or shared
- Right to opt-out of sale of personal information
- Right to deletion of personal information
- Right to non-discrimination for exercising CCPA rights
12. European Users (GDPR)
If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):
- Right to access your data
- Right to rectification
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
13. Data Retention
We retain your personal information only for as long as necessary to:
- Fulfill the purposes described in this Privacy Policy
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Locally stored data (favorites, photos) remains on your device until you delete the App or manually clear the data.
14. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated Privacy Policy in the App
- Updating the "Last Updated" date
- Sending a push notification (for significant changes)
15. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
16. Consent
By using our App, you consent to this Privacy Policy and our collection and use of information as described.
This Privacy Policy applies specifically to the Grasscloth Wallcoverings mobile application. For privacy practices related to our website, please visit www.designerwallcoverings.com