App Support
Frequently Asked Questions
How do I request product samples?
Tap any product card to view details, then click "Request Sample" button. Fill out the form with your project details and shipping information.
How do I share products with my team?
Tap the share icon (📤) on any product card to share via email, message, or any installed app.
What is the minimum order quantity?
All grasscloth wallcoverings have a 10-yard minimum order requirement.
How long does shipping take?
Most orders ship within 3-5 business days. Sample requests typically arrive within 5-7 business days.
Can I use the app offline?
Yes! The app caches recently viewed products and content for offline viewing. Internet connection is required for sample requests and updates.
Are all products Class A fire rated?
Class A fire rating is available for most products. Contact us for specific product certifications and commercial project requirements.
Do you offer trade pricing?
Yes! We offer special pricing for interior designers, architects, and hospitality professionals. Contact us for trade account setup.
Technical Issues
The app is crashing or not loading
- Force close the app and restart it
- Check your internet connection
- Update to the latest app version from the App Store
- Restart your device
- If issues persist, contact support at info@grassclothwallcoverings.com
Product images aren't loading
Check your internet connection. Product images require an active connection for first-time viewing. Once loaded, they are cached for offline access.
I'm not receiving sample request confirmations
Check your email spam folder. If you still haven't received confirmation within 24 hours, call us at 888-373-4564.
App Features
- Browse Products: Scroll through 75+ Hollywood Abaca grasscloth designs
- Filter by Color: Use color filters to find the perfect match
- Native Sharing: Share products directly from the app
- Sample Requests: Request physical samples with integrated forms
- Offline Mode: View cached products without internet
- Haptic Feedback: Enhanced touch response for better UX
Report a Bug
Found a bug? Please email us at info@grassclothwallcoverings.com with:
- Your iOS version
- App version number
- Description of the issue
- Steps to reproduce the problem
Feature Requests
We'd love to hear your ideas! Send feature requests to info@grassclothwallcoverings.com