Product Warranty

Effective Date: January 1, 2025

1. Warranty Coverage

Grasscloth Wallcoverings warrants that all Hollywood Abaca grasscloth products are free from manufacturing defects in materials and workmanship at the time of shipment.

2. What Is Covered

This warranty covers:

• Manufacturing defects in the grasscloth material
• Defects in the paper backing
• Material flaws that affect installation or appearance
• Color inconsistencies beyond normal natural variations
• Premature delamination of backing (not due to improper installation)

3. What Is NOT Covered

This warranty does not cover:

• Natural Characteristics: Color variations, texture inconsistencies, and natural fiber irregularities inherent to grasscloth materials
• Improper Installation: Damage caused by incorrect installation methods, improper adhesive, or failure to follow installation guidelines
• Improper Storage: Damage from moisture exposure, extreme temperatures, or improper storage before installation
• User Damage: Physical damage, staining, or soiling after installation
• Environmental Factors: Damage from excessive humidity, direct sunlight, water exposure, or harsh cleaning chemicals
• Wear and Tear: Normal wear from regular use
• Pre-Inspection Failures: Issues that should have been identified during pre-installation inspection
• Labor Costs: Installation, removal, or reinstallation labor
• Consequential Damages: Indirect damages or losses

4. Pre-Installation Inspection Required

Before installing any grasscloth wallcovering, you must:

• Inspect all rolls for defects, color consistency, and pattern alignment
• Verify the product code, color, and quantity match your order
• Check for visible manufacturing defects
• Ensure rolls are from the same dye lot for consistent appearance

Do not install defective material. Contact us immediately if you identify any issues.

5. Professional Installation Requirement

To maintain warranty coverage:

• Grasscloth must be installed by a qualified professional wallcovering installer
• Installation must follow our published installation guidelines
• Appropriate adhesive for grasscloth must be used
• Wall surfaces must be properly prepared and primed

6. Making a Warranty Claim

To file a warranty claim, contact us within 30 days of discovering the defect:

Please provide:

• Proof of purchase (invoice or receipt)
• Product name and SKU
• Clear photos of the defect (before installation if possible)
• Detailed description of the issue
• Dye lot number from the product label

7. Warranty Remedies

If a valid warranty claim is approved, we will, at our discretion:

• Replace the defective material with the same product (subject to availability)
• Provide a comparable substitute if the original product is discontinued
• Issue a refund for the purchase price of the defective material

8. Natural Material Disclaimer

Grasscloth is a natural material handcrafted from plant fibers. Natural characteristics include:

• Variations in color, texture, and weave pattern
• Visible natural fiber irregularities
• Subtle shading differences between panels
• Organic texture and surface variations

These are not defects – they are inherent qualities of authentic grasscloth and contribute to its unique beauty and character.

9. Dye Lot Consistency

Grasscloth is produced in dye lots. To ensure color consistency:

• Order all material for a project at the same time
• Verify all rolls are from the same dye lot
• Order 10-15% extra material for waste and future repairs

We cannot guarantee color match between different dye lots.

10. Commercial Projects & Fire Rating

For commercial hospitality projects requiring Class A fire rating:

• Request fire-rated grasscloth at time of order
• Verify fire rating certificates are provided
• Ensure installer follows fire-rated installation procedures
• Maintain documentation for building inspections

11. Limitation of Liability

This warranty is the sole and exclusive warranty for our grasscloth products. We make no other warranties, express or implied, including warranties of merchantability or fitness for a particular purpose.

Our total liability under this warranty is limited to the purchase price of the defective material. We are not liable for:

• Installation or removal labor costs
• Consequential or incidental damages
• Lost profits or business interruption
• Project delays or schedule impacts
• Design changes or aesthetic preferences

12. State Law Rights

This warranty gives you specific legal rights. You may also have other rights which vary from state to state. Some states do not allow limitations on implied warranties or the exclusion of incidental or consequential damages, so the above limitations may not apply to you.

13. Sample Requests

We strongly recommend ordering samples before purchasing:

• Evaluate color, texture, and material in your actual lighting conditions
• Verify the product meets your project requirements
• Test compatibility with your wall surface and adhesive
• Review with your installer before ordering full quantities

Samples are available by request – contact us for our sample program.

14. Trade & Hospitality Accounts

Interior designers, architects, and hospitality professionals may have additional warranty terms through trade accounts. Contact us to discuss project-specific requirements and trade account benefits.

15. Contact Information

16. Warranty Updates

We reserve the right to modify this warranty at any time. The warranty in effect at the time of purchase applies to your order. Check our website for the most current warranty terms.

This warranty applies to grasscloth wallcoverings purchased from Grasscloth Wallcoverings. For questions about this warranty or to file a claim, contact us during business hours.